when i 1st saw the poll
'would u all like us to include seller's stories of blacklisted customers? (and also a list of blacklisted customers)'
i was a tad shock i admit. in my mind, i thought why in the world would someone suggest to put such a poll.
but i didn't write in to u or gave it much thought as i thought that it won't actually commence.
but when i saw the post on the 1st customer being black listed. i felt extremely pissed off & disgusted. yes, DISGUSTED. and its not as if i know this girl, but yes i feel extremely pissed off on her behalf.
who does the e-shop owner think she is to disclose all her confidential information on9 ?
to the extent of cellphone & address ?
i mean, it is already extremely unethical to black list someone here by to giving their name & e-mail address. but to the extent of her cellphone & address ?
don't these e-shops alwez write in their t & c that "all customers information shall be kept confidential"
even if they don't, it is unspoken. they hv absoluely no right to disclose customer's private info ( hp no, add) to her 3rd party.
(let alone to the whole world)
not only does it humiliate the person, she might also not be welcomed to other blogshops in the future. and what about her reputation ?
yes, i do not question the fact that maybe she did INDEED back out fr the buy.
that maybe she was indeed unethical & didn't keep to her words during the transaction but
still that gives the e-shop no reason to do this. i'm sure we are all on9 shoppers & hv back out of a buy b4 or choosing not to buy it after enquiring soooooo much bout the item.
(i know i have. haha. but i feel bad after dat OK. Honest.)
We've all been in her shoes. Yet, some of us will inform the boutique owner if we wish to back out, but some won't.
mayb they feel bad or a lil embarassed (?) hence go MIA.
I'm sure all of us hv reasons for backing out of her buy.
whether its because we used the $$$ for something else or maybe cause we feel uncomfortable dealing with the e-shop owners cause dey'r rude or keep rushing us to bank in. Either way.
I am not finding excuses for these shoppers, but as a fellow shopper, i admit i am a lil bias when it comes to matters like this. especially when it comes to blacklisting.
e-shops can jz blacklist their own customers silently. choosing to tell that firmly that "we are no longer interested in doing business with u" the next time that customer comes back.
or worst, black list them at ur own blogsite LAH. Don't do it here. What's the point ? Trying to destroy someone else's rep just because of a top/ dress etc ?
An the e-shop owner who blacklist this girl. at least publish ur shop's name.
if u'r gonna blacklist someone. at least do it with guts.
whats the point of blacklisting someone anonymously ? :)
as to my other argument regarding this poll,
yes the poll u put up does indeed show that 79% of ppl agree with the poll.
yet based on the other posts regarding "stories fr buyers / sellers"
it can't be denied that some among those ppl that read this blog & write to it , A LOT of them happen to be e-shop owners too ( pls note : there are hundreds of e-shops & a lot of them have co-owners. )
or frens of e-shop owners.
therefore, they can vote for a "yes" in the poll.
so basically, the poll is not all tat accurate. cause i strongly believe that NO SHOPPER will wanna see a fellow shopper get blacklisted publicly.
seriously.
these e-shop owners (not all) might jz be thinking about what benefits them.
dey'r thinking if readers can write about our establishment hence tarnishing our reputation, we should be able to do the same.
which is different actually.
when a reader comments about a shop, their service, pricing.
its about the establishment.
and as an e-shop owner, u should be able to foresee receiving criticism (whether constructive or not) fr the public.
its based on their experiences & opinion.
i mean, its like this everywhere . i'm sure even if u'r waiting for a cup of corn fr the vendor (random ?) or dining at a 5-star hotel, ppl will feel the urge to give remarks on whether the food come slow. blablabla.
its all part of running a business.
therefore, i strongly hope that u will remove this whole blacklisting of customers.
thank you, fashion truth. for reading my lengthy opinion.
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2 comments:
Hey sweetie, I am sure you know that blogshop owners only blacklist customers who CONFIRM their buy and then run off with no news or worse, they do not turn up for meet ups.
I do not think that a customer who asks alot will be blacklisted...kua?! Well not in my blogshop.
However, yes, h/p number and address shouldn't be published though. But e-mails are sufficient so other blogshop owners can be wary!=))It won't tarnish her reputation...kua?
I think the shop owners has a right to blacklist people who backed out without informing. To the backout shopper it might be just embarassing to cancel order, but if you think in the seller's shoes, it is bad for business and they might lost potential customers who wanted the same item. So whose lost is bigger? Definitely is the seller's and also the potential buyer who also wanted the same item. This is not just about benefit to the seller's business alone, it is also about the benefit of other sincere buyers.
But blacklist aside, publishing phone number and address is definitely a no-no . I think the name and email is sufficient enough.
I do agree that critism is part and parcel of a business, well not just business, it applies to almost everything in life. But I don't think critism is related to the blacklisting issue here, some people might see publishing blacklist as a strikeback move from the sellers, but I don't think so. I myself appreciate that effort to warn other sellers about buyers who are not serious to make a deal, I personally will take the list as a reference guide to be wary if I come across such buyer.
Just my two cents, thank you.
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