Dear Fashion Truth,
Am glad to find out about your blog. It give us an Opportunity to voice out what we 'Online Boutiques Owner' feels and also we get to listen to our Buyer's Opinion. I would like to share one experience I had with one of my buyers, and also give one Personal opinion that I have...
1st Experiece
- Our boutique was newly launched in July 2008 and we are very New to this market. Because we are new, we try to satisfy our customers as much as we can to build a Good Name for ourselves. (Eg- We do not charge Cod for many places in Klang Valley, and we try to accomodate to customer's delivery times).
- There was this customer who email us on 13 July, informing us that she is interested in buying one of our dresses. I can see that she really likes our dress, because she immediately wants to pay us but collect the dress much later from us since she is in Penang. She is a student that is studying in KL, but back in Penang because of Semester Break. We agreed to keep the dress for her till she comes back anytime.
- I appreciate her "FastNess" in transfering the cash into our Maybank account and I immediately reply her telling her to call us once she gets back so we can meet up with her to deliver the dress. She said Okay.
- I do not remember the exact date or time, but 1 or 2 months later she got back. She sms us informing me and my partner that she wants to meet up to collect the dress. We agreed and reply her, asking for date and time. She replied saying that she will confirm with us soon. And so, we waited for her mail & smses or calls, but nothing came during that time.
- Last week, we finally hear from her again but it's not is a good way. We have 2 handphones which are ON meant for this online business but there were NO calls from her. Instead she went to our Blog, and type into our Chatbox "hey!! i bought the ___________ in july.until now u guyz still havent send it over!i tried calling u,left a few voice msgs,sms..no reply! pls get back to me asap ya! text me or call me at _______________".
- Isn't it ridiculous to receive feedbacks like that from buyers wherby they were the one who just dissapear & appear as they want? The funny thing is that we only receive sms from her after she write these in our blogs, and there were no calls or emails from her.
- I can understand if she call, email and sms us, and there are No reply from us. But the truth is there were no News from her till she complaints in our Blog. Can you imagine ppl who is surfing our Blog and read this remarks, what kind of impression will it give others? Especially when we are not at fault.
- The dress was finally delivered to her on Sunday, and guess what? She was half an hour late. And yet we pass to her with a Smilling Face. If this is not good enough, than I am Speechless....
Personal Opinion
- Was looking thru the Price Comparison, and I just have something to say..
- I believe some boutiques are selling more expensive and some less is because of the different supplies that we meet. Not everyone will be lucky enough to get the same and cheap price supplier.
- We might have the same stocks, but the service and treatment that each of us have is Definitely Different.
- If everyone wants to sell cheaper than one another, or all fix at the same price, we do not even need to have so many online blogs right?
- There should be a mutual understanding between buyers and sellers to keep all our blogs going on...
Lastly, am sorry is there is anything in here that offend anyone. This mail is to share what we feel, and not to hold grudge against buyers & sellers.
Thanks all.....
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