Stories from sellers 6

Hi to everyone.
I hope you all are doing well and fine.

To reader no 31.
This is our first negative commentary that we received.
May I know who are you?
If I am accurately right, you are the one who purchase the two X basic top from us.

The long sleeves one.

If there is any dissatisfaction, it should be brought up right to us to be clarified. But you did not.

First of all, the item you purchased, only you said it was of bad quality ...
Our other customers raved how great the quality was and a few even came back to buy for more.
We can even SS a few shots if asked.

You said that there was a small stain in one of the item.
We 100% checked the item prior to COD'ing with you.
It is definitely our fault that we MISSED that small stain.
There was no problem in that.

We said we will refund you for that item, but you did not reply to us back on that matter, but SMS us stating that you want to refund everything back due to reason you could not fit into it.

For items that could not fit, there is a no refund policy.
Measurements are given to you via email as you asked.
What can we assist you in doing is - if there was another customer who is interested, I can refer you to her/him.
I can't refund it to you just because you can't fit into it.
Its our store policy.
But we might change that in the future because we want to serve our customers with the best customer service we can provide.

Our service - We did our best to fit our busy schedule to COD with you at your time ... You kept changing the COD times, here and there. It was alright, we are more than happy to meet up with our customers.
We COD with no extra costs.
We even entertain your request by bringing some extra items you had your eye on to you.
We allowed you to open the items and check and scrutinize every item, and gave you every right to reject the item if it was not UP to your taste.

May I know then why you did not reject buying that item at the time of COD
Where we gave you the item and you CHECKED the item infront of us?

No you did not - You only start complaining after the item could not fit you, but we already gave the the measurements ,and it is our policy. I can assist you in selling it, but I can't refund it to you due to the store policy.

Anything of this sort SHOULD always come to the seller for clarification - But you did the dissapearing act, and we see this?

We did our best to serve you, but it is really unfair to the blog shop owners that you came and posted it without getting to know the real side of truth.

We are terribly sorry you have a bad experience in shopping with us, but we do believe you should at least clarify on that matter.
If the quality is bad, we will definitely refund to you.
But you checked the item for yourself on the spot, but stated nothing.
And only you commented the item was of bad quality.

I hope everyone understands that those blog shop owners are shopaholics as well.
I also ordered a few things from a few blog shops.
Sweet Innocence will not treat other customers badly, because in a nutshell we are customers as well!
To other blogs and retail outlets.

I hope that misunderstandings are cleared.
Anything else, please do inform us.
We will try to clarify on that matter.
Regards, Sweet Innocence.