Stories from Readers 35

"This is NOT how I thought the dress would be like!"

I have had this statement implanted in my head a couple of times upon receiving my purchase.
It is very upsetting, but it is honestly inevitable.

First of all, these blogshops do intend to sell.
And in order for that to happen, the garments has to fall nicely on them.
This is where good poses and photoshopping comes about... but who can blame these shops?
I have had times where I think, "Yeah, I'll probably look good in it" but then it turns out I do not, plus I already agreed to the "No Refund" policy.

The story that I am about to share happened to me two/ three months ago:

I spotted a tunic in The Attires Attic that I was really interested in and informed the owner, Geraldine that I wanted it.
She instantly replies to my messages and we agreed to a COD.
Upon receiving my tunic, I realised it was too big but I believe I should not mention anything about a refund or whatever because like I said, I do not think it was any of their fault.
But I messaged her, to ask how I can go about altering it to make it smaller.
Instead of shunning me or replying with a blatant "I don't know", Geraldine actually responded that she was not sure about alterations because it could be tricky... she apologised and even offered to meet up to take the tunic back and help me go back to her tailor to see if she could fix it for me.

That has got to be like the ultimate customer's service for me, I would say.
I have gone through Fashion Truth and most of these posts bombard bad services and what not... but I believe there are blogs out there who are actually passionate and believe that every customer counts.
I believe that this owner is also one person who is very patient. She comes back to me instantaneously when I inquire and there was once we kept messaging each other, and she still kept replying to me. She also puts away that "Customer-Seller" approach and comes up with very quirky jokes with me as well.

I keep track and actually place this blog under one of My Favourites.
I have shopped in TAA a couple of times now and I believe the service is just top notch.
Even when I first became their customer, the service has been the same till now.
Very impressed, btw Geraldine- my first EVER online purchase was from TAA, just to let you know.

Also I wonder, the blogs that get good comments on this site... will it garner some sort of boost for their reputation?
People who read these posts are surely gonna get influenced by other reader's and their comments upon a certain blog.

I strongly believe that maintaining service and efficiency is vital.
Blogs like TAA, Buckle Buckle, Vibrant Swirls, Tic Tac Toe, Fashion Attic and D'Boolat offer awesome customer service and their clothes aren't of bad quality either.
It's not that they will only attend to you just because they think you're gonna get that garment you're inquiring about, it is because you are their customer- no matter you buy or not.
Which actually persuades me to buy from them even more! Haha